How Zeno Works | Personalized Travel Booking

Overview How it works Mobile NDC COVID-19 Features

Enjoy corporate travel without compromise. With Zeno, everybody wins.

Using Zeno makes travel easier for everyone: from search, booking, approval, to the travel experience itself.

Say hello to happier travelers with the mobile app that thinks ahead for them.

New Distribution Capability (NDC) is a game changer for travelers and travel managers alike. Find out more.

COVID-19 has fundamentally changed corporate travel. Find out how Zeno can help.

Overview Services COVID-19 Offer

Zeno arms finance teams with intelligent technology to dramatically streamline the expense function of their business.

Zeno Expense services that take the heavy lifting out of expense administration.

Zeno is supporting businesses to get their spend under control, without risk. View our limited time offer.

TMC Partners Partner Program

Find out about Zeno's Travel Management Company (TMC) partners all around the globe.

Let's make corporate travel better together. The Zeno Partner Program puts you in the pilot seat to learn, engage, and win.

Overview Airlines Accommodation Ground Transport Rail

Zeno keeps travelers connected to suppliers across all phases of travel: Fly, Stay, Move, Eat, Work, Play, and Rest.

Zeno's extensive airline inventory gives travelers greater choice and an unmatched booking experience.

Choose from over 2 million rooms with intelligent recommendations and corporate negotiated rates.

From rental cars to taxis and everything in between, Zeno has your travelers covered.

Bring train bookings into a traveler's online itinerary with ease.

Personalized travel booking

Zeno learns traveler preferences and recommends itineraries that are tailored to them. From airline seats to hotels and ground transport options - Zeno is always in step with the travelerʼs needs, driving adoption and reducing out of policy bookings.

Seamless compliance

Know who is where at any time to better comply with duty of care and drive down total program spend with integrated approval workflows, intelligent shortlist options, and access to negotiated rates that encourage best rate buying policy adherence.

End-to-end itineraries

Zeno keeps travelers connected with your suppliers from pick-up to drop-off. Travel program managers can customize the marketplace to preferred vendors in each category, making life on the road easier for travelers and maximizing corporate negotiated rate value.

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Simple to use yet powerful mobile app

Zeno's native mobile app is free to download on iOS or Android and lets travelers book and manage their travel wherever they want, whenever they want. With bookings at the tap of the screen, detailed itineraries, and real-time alerts, Zeno Mobile keeps travelers in the know and minimizes the disruption that so frequently comes with corporate travel.

Frictionless approval workflows

Streamlining travel planning and right to travel approval workflows, Zeno eliminates the need for email approvals, significantly reducing the travel related administration overhead and ensuring every trip is in line with budget.

Ask Zeno chatbot

Zeno's chatbot booking engine makes our intuitive interface even easier to use, eliminating the need for user training and ensuring travelers hit the ground running. Making a travel booking will become as simple as saying or typing "Zeno, book my trip".

Integrated Travel & Expense

Zeno's integrated expense functionality and integration with common finance applications makes it easy to capture and process all expenses on the go. No more dreaded expense claims when your travelers return.

Key product features

Booking types

Domestic
International
Custom request with itinerary hand-off to Travel Agent

Travel types

Air
Hotel
Rental Car
Airport Transfer
Rail

User Experience

Single screen itinerary for unified door-to-door experience
Personalized itinerary recommendation
Shortlist for ‘best match’ option within company policy
Access through browser or mobile app
Mobile travel concierge
Airline imagery, amenities and fare inclusion details
Purchase seat, meal and baggage options separately
Design to encourage self-booking
Travel arrangers can book for multiple travelers

Control & Compliance

Automatic travel policy selection
Potential savings highlight, prompt to select lowest price
Option to Force Acceptance of Rules
Unused credit utilisation
Corporate negotiated rates
Hotel min, max and benchmark rates applied
Multi-level booking approvals
Duty of care / Traveler tracking
SSO from TMC or client portal
Single authentication for travel and expense