With Zeno, TMC partners can offer and service NDC fares

Published on
October 20, 2023
With Zeno, TMC partners can offer and service NDC fares
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As you’re sure to know, NDC is here. American Airlines has moved 40 percent of its fares out of traditional GDS channels and there’s more to come. AA isn’t alone; United Airlines has added dynamic bundled NDC fares and Air Canada, British Airways, Lufthansa, Emirates and others are now offering more exclusive NDC content.

How Zeno supports NDC today

Right now, NDC fares and related extras can be booked through Zeno via our integration with Travelfusion. Airlines include American Airlines, Qantas, British Airways and more. Serko has also partnered with United Airlines to bring United’s exclusive NDC bundles into Zeno. 

What the traveler sees in Zeno is the rich content they would typically see via an airline direct website. This detail includes information and images about everything included in the fare, as well as ancillary offers, like extra legroom or preferred seating.

Importantly, our Travelfusion integration means both TMCs and individual travelers can book, manage and cancel NDC bookings in one place. If a traveler wants to cancel a reservation, they can do it in Zeno – instead of having to call – and they’ll instantly obtain a refund back to their original payment method (when permitted).

And because travelers want the best fare option and aren’t concerned about where that fare comes from, Zeno lets them shop and book both NDC and GDS/EDIFACT fares within a single booking.

What's next on Zeno's NDC roadmap

We’re fully committed to expanding our NDC offering so you can offer your customers all of NDC’s personalization and process benefits. We’re currently developing a Sabre NDC integration and plan to release it in January 2024. 

This first release will let customers shop and book Sabre NDC fares immediately. Booking management, including changes and cancellation, will be our next priority.

A frictionless and efficient NDC future

If your customers haven’t asked you about NDC yet, they will. And we’re here to help you – and them – adapt. We’d love to hear about your NDC challenges and goals, and what your customers are saying. With this information, we can continue to make implementing NDC workflows more frictionless and efficient.

Let’s get started.

To discuss NDC and how you can begin offering these fares to your customers, contact us.