Zeno Labs Live

Zeno introduces enhanced airline & accommodation safety data

13 August 2020

The way we think about and do business travel is completely changing, and the safety and well-being of travelers is more important than ever. Travelers want to know what to expect when they’re on the move and that they’re choosing the safest options available.  

Adding to its full suite of Covid-19 safety features, Zeno now supports even more informed travel choices when booking a business trip – with richer information on airline and accommodation safety measures for Covid-19 and flexible booking filters.


New Info on Covid Airline Measures

Health & Hygiene

Zeno now provides standardized information on airline offerings including mask requirements, pre-flight temperature checks, passenger capacity, blocked adjacent seats and aircraft cleaning. The data makes it easy for travelers to compare different airline measures at a glance, and helps travel managers to determine which providers meet the safety and traveler well-being standards of their travel programs.

This enhanced information is in addition to the illustrative graphics and messaging around flexible booking, food and beverage hygiene, clean air circulation and more that were previously released into Zeno in April this year. The data is provided by ATPCO, who created a new type of rich content called “Reassurance UPAs (Universal Product Attributes)” to communicate rich information on airline health and safety measures. Initial coverage is approximately 275 airlines globally with the content supplied by the partner airlines themselves.


Accommodation Safety Measures & Flexible Booking Filters

Accommodation GIF

Supporting informed travel choices throughout the connected trip, Zeno has added a “Free Cancellation” filter to accommodation search results that allows travelers to identify hotel bookings that will not incur a penalty if they need to cancel their trip. 

“We know that cost, risk and change management are the key priorities for organizations as they adapt their travel programs for the return to travel. Zeno has the capability to use data and technology to cut through the noise so that travelers can book with confidence, and travel managers know their well-being standards are being met.

This is made possible by partners like ATPCO who are helping standardize those data points on a global basis, significantly reducing the complexity of aggregating this information across hundreds of suppliers in multiple regions.” – Darrin Grafton, CEO

This has been supplemented with enhanced hotel safety and cleanliness information now available in Zeno. Travelers can book with confidence while Travel Managers have peace of mind knowing which accommodation options are being thoroughly sanitized for their travelers. Zeno visually highlights properties that are taking extra health and hygiene measures to prioritize traveler safety and wellbeing.

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