Zeno Labs Live

Zeno Answers: Permissible Travel Questions

23 September 2020

If you’re reading this, you’re probably among the many travel leaders trying to sort out your organization’s return to travel. And it’s possible you’re also already familiar with the Permissible Travel Framework developed by Festive Road, for companies to navigate travel amid COVID-19.  

If you’re not familiar with the framework, here’s a quick rundown. The Permissible Travel Framework is an assessment that guides corporate travel planners through a series of standardized questions to help them plan and create a responsive travel program that meets the demands of today’s COVID-related travel risks. Since it first launched, the framework continues to be updated and adjusted to account for the diversity of perspectives and requirements in the industry.

We think it’s a pretty great idea. So much so, we’re sharing our responses to some of the key questions framework users may currently be asking of their online booking tool providers.


What ability do you have to overlay a temporary and dynamic COVID-19 related travel policy for our company across online and offline bookings? Are you able to restrict online/offline travel booking by departure/arrival to reflect this?
Here’s the deal: At Zeno, policy can be updated an unlimited number of times for immediate application. That means any changes to the Permissible Travel Framework can be adopted right away. It can route any assisted booking requests to the TMC travel expert if needed.

Zeno allows you to enable or disable bookings to specific destinations, which could include preventing all international travel or travel to specific cities / countries / regions — keeping your ability to action policy as dynamic as today’s travel climate.


What pre-trip travel approval tool(s) do you provide? How do these work alongside (or within) the OBT?

Zeno has a highly functional multi-level travel booking approval workflow. It also has a flexible integration engine called IBI (Inbound Booking Integration) that supports file-based integration with multiple pre-trip approval providers (e.g. Locomote, Intellidox).


What additional (if any) traveler profile data can you collect?
With Zeno, custom traveler profile fields are fully supported. That means you can include any COVID-related information you might want to stay on top of. The data can then be imported through Zeno's profile maintenance API or entered manually. Everything is stored and managed in the traveler profile in line with existing data privacy and GDPR compliance protocols, keeping that information safe and sound.


Within Zeno, what specific additional information do you provide to support the return to travel within the research and booking phase?

Health & Hygiene Screen-1Zeno offers structured Universal Product Attributes (UPAs) that cover airline mask requirements, pre-boarding temperature checks, adjacent seat blockages, reduced passenger capacity and enhanced cleaning protocols, putting essential information at users’ fingertips at the time of booking. This data covers 275 airlines globally. Zeno also supports many hotel cleanliness rating systems based on the content provider (i.e. GDS, Booking.com, HRS, Expedia, etc.) that includes information on enhanced hygiene standards, cleaning protocols and social distancing practices.


How will you manage the use of all ticket/travel credits on hold through both the offline and online channels? What's available and how can it be redeemed within existing workflows?

Apply-creditsWith Zeno, you can automatically apply unused ticket credits to new bookings based on the selected airline. We’ve ensured validity dates are extended in line with policy changes made among the airlines. And to make sure credits don’t lapse, Zeno provides email and in-product alerts of approaching credit expiry dates.


How do you support travelers with contextual information in-trip?

Mobile Travel Checklist2The Zeno mobile app provides essential on-trip advice about departure information, including alerts for when to leave for the airport, when to check-in online and which gate to head to when you get there.

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